return policy

We have a 60-day return policy, which means you have 60 days after ordering your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@mosaiccandyshop.com. Please note that returns will need to be sent to the following address: attn: Mosaic Candy Shop 1620 Central Ave NE, Suite 125, Minneapolis MN 55413, United States

When your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@mosaiccandyshop.com.

Damages and issues
Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can make it right. Additionally, we put a lot of thought into designing our boxes to make sure they are beautiful. Please keep in mind the box is primarily for shipping and is designed to protect what’s inside. We do not offer replacements or refunds for any damaged box.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@mosaiccandyshop.com.